At SHINAIL, we are proud to offer 24 hour order processing (excluding weekends and holidays). All items purchased include FREE standard shipping to all US destinations within 3 to 7 business days, International orders will typically require 7 to 60 business days to deliver.
- Shipping Carrier: SHINAIL ships with FedEx, UPS, DHL, USPS and etc. for our deliveries.
- Processing Orders: Orders are processed within 24 hours and are shipped out as soon as possible.
- Free standard shipping is included on all orders and are guaranteed to arrive within 3 to 7 business days. Military APO/FPO addresses and P.O. Boxes may require additional time for delivery. Packages over 4 lbs. are not deliverable to P.O. Boxes.
- International orders will typically require 7 to 25 business days to deliver.
- Wholesale & Pick-Up Service: Kindly contact us for wholesale price.
- Undeliverable Packages: Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to SHINAIL as an undeliverable package. In the event that this occurs, please contact us at firstname.lastname@example.org to make arrangements for reshipment.
- Cancelled Orders: We make every attempt to process orders as quickly as possible. Therefore, you should notify our customer service to cancel orders before 02:00 PM (PST) on the same day the order was placed by contacting service@SHINAILShop.com. Make sure to include the following information when requesting an order cancellation: Order number, Contact phone number, and Reason for cancellation.