Refunds & Returns
Returning Unwanted Items
If you are returning a product to us, please make sure you have satisfied all of the following requirement;
1) You have corresponded with a customer services representative. You can do this by email at service@SHINAILShop.com.
2) You have stated your order number in your communication with us (i.e. #1004…) and a reason for the return.
3) All returns should be in the original packaging with all items included (e.g.: cables, manuals) unless agreed in writing. Items received incomplete will not be given a refund.
4) All return requests must be submitted within 45 days of purchase.
If your request is valid, we will issue a Return Authorization number and give you directions for shipping the product back. Once received back in the warehouse, we will refund the price of the item.
The returning of goods is the responsibility of the customer. You are advised to insure the items appropriately. We will not be responsible for items damaged during transit back to us. Please note that we do not refund shipping costs.